Providing valuable community skin services
Welcome to ID Medical, where we have a dedicated team of Healthcare Professionals devoted to providing community based advice and care for minor skin surgery.
Sixty percent of people in the UK currently have a skin condition and 50% of NHS Dermatology departments were breaching targets. Demand today is at an all-time high.
ID Medical Clinical Services is a CQC-regulated provider already helping NHS trusts and local communities to manage their patients’ healthcare pathways and improve patient outcomes.
We can do the same for you.
Important pre and post surgery patient information
Helpful documents to support you through your surgery
If you are booked in for surgery, please click on the blue links below to view helpful documents that will explain what to expect before, during and after your procedure.
Pre-Surgery Documents
- Pre-Operative Advice Leaflet
- Pre-Operative Assessment Form
- Patient Consent Form for Minor Surgery
- Local Anaesthesia Advice Leaflet
Post Surgery Documents
Below are two documents with helpful information to support you post operatively.
Need a Chaperone?
All patients are entitled to have a chaperone present for any consultation, examination, or procedure where they feel one is required. The chaperone may be informal i.e. family member or friend. You may prefer a formal chaperone to be present.
If you would like a chaperone present during your consultation, please advise the administrator when booking your appointment, or when checking in for your appointment.
To find out more, click here.
Need an Interpreter?
If you require an interpreter either call/email or come into the surgery and we will be happy to arrange the service.
To find out more, click click here.
Complaints Procedure
We will always do our upmost to give you the best care and treatment possible, but if we don’t, please let us know. The following leaflet is our guide on how to make a complaint / give us feedback. You also have the option to phone or email us:
How we use your information?
ID Medical – Minor Skin Surgery Service is participating in the national programme – My Care Record.
My Care Record is an approach to improving care by joining up health and care information.
Please find more details on https://www.mycarerecord.org.uk
You can find more details about medical data and record sharing in the patient leaflet here.
Safeguarding Children and Adults declaration
Safeguarding of children, adults are high priorities for ID Medical, and there is a strong commitment to ensuring that structures and governance arrangements for safeguarding are robust. The protection of children and adults at risk from abuse and neglect is fundamental to delivering health and wellbeing and core to delivering the quality agenda. We ensure that we have appropriate safeguarding systems, including accessible policy and procedure, safe recruitment, training and governance systems. We believe that safeguarding is everybody’s responsibility and staff will respond and act to raise safeguarding awareness and address any emerging issues.
Ipswich and East Suffolk Community Minor Operations Service
Felixstowe Grove Medical Centre, Grove Road, Felixstowe IP11 9GA
ID Medical has been awarded Level 3 Intermediate Minor Surgery Service, which is a community-based care and advice service for all patients who are over 16 year of age and registered with NHS Suffolk and North East Essex Integrated Care Board.
We offer intermediate minor surgery service for larger skin lesions and local anaesthetic surgery and lesions in cosmetically sensitive areas – excluding skin cancer.
Our service is based at a purpose built healthcare centre at Felixstowe and we welcome all patients meeting service criteria to use our minor surgery service.
Key facts
- Our Clinical Lead, Dr Bashar Shatta, and our Minor Operations team, continue welcoming referrals from our Primary Care colleagues
- The waiting time for patients to be seen and treated is currently 2-4 weeks
- We share our patients’ updated care records electronically and securely with GP practices through SystmOne in live time, so patients records are accurate and up to date at any point for reference and optimal healthcare
- We are committed to delivering excellent service and are continually improving it – taking into consideration feedback from patients and practice teams
Referral: Speak to your GP to be referred to this service. Your GP team is able to book your appointment according to your choice of date and time, through the directly bookable service which is available via electronic Referral Service (eRS). You can re-book your appointment if your circumstances changes by calling our admin team on 01473 927550 or emailing us here.
Our Team
